Refund policy
At Vie Marble, we strive to provide you with high-quality products that meets your expectations. However, we understand that sometimes a product may not meet your needs or preferences. To ensure customer satisfaction, we have implemented the following return policy:
Return Eligibility:
1. Items are eligible for return within 14 days from the date of delivery or pickup.
2. The item must be unused, undamaged, and in its original packaging.
3. Proof of purchase, such as the order number or receipt, is required for all returns.
Non-Returnable Items:
The following items are not eligible for return unless they are defective or damaged upon arrival:
1. Custom-made pieces tailored specifically to your specifications.
2. Clearance or final sale items explicitly marked as non-returnable.
3. Assembled products that cannot be disassembled without causing damage.
Return Shipping:
1. If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
2. If the return is due to a change of mind or preference, you will be responsible for the return shipping costs.
We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the item.
Inspection and Refund:
1. Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria.
2. If the item passes the inspection, we will initiate the refund process.
3. The refund will be issued to the original payment method used for the purchase, within a reasonable timeframe.
No restocking fee applicable.
We appreciate your understanding and cooperation regarding our return policy. Our goal is to ensure your satisfaction with our products and provide an excellent customer experience.
Return Eligibility:
1. Items are eligible for return within 14 days from the date of delivery or pickup.
2. The item must be unused, undamaged, and in its original packaging.
3. Proof of purchase, such as the order number or receipt, is required for all returns.
Non-Returnable Items:
The following items are not eligible for return unless they are defective or damaged upon arrival:
1. Custom-made pieces tailored specifically to your specifications.
2. Clearance or final sale items explicitly marked as non-returnable.
3. Assembled products that cannot be disassembled without causing damage.
Return Shipping:
1. If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
2. If the return is due to a change of mind or preference, you will be responsible for the return shipping costs.
We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the item.
Inspection and Refund:
1. Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria.
2. If the item passes the inspection, we will initiate the refund process.
3. The refund will be issued to the original payment method used for the purchase, within a reasonable timeframe.
No restocking fee applicable.
We appreciate your understanding and cooperation regarding our return policy. Our goal is to ensure your satisfaction with our products and provide an excellent customer experience.