Refund Policy

Thank you for choosing our products/services. We value your satisfaction and want to ensure you have a positive experience with our offerings. To that end, we have established the following refund policy:

1. Refund Period:

   • You are eligible for a refund within 14 days of the date of purchase.

2. Eligibility Criteria:

   • To be eligible for a refund, the following conditions must be met:
     • The refund request is made within 14 days of the purchase date.
     • The product/service has not been substantially used or consumed.
     • The request is made by the original purchaser with proof of purchase.

3. How to Request a Refund:

   • To request a refund, please contact our customer support team at viemarble@gmail.com with your order number and a brief explanation of the reason for the refund.

4. Refund Process:

   • Once your request is received and approved, we will initiate the return process.
   • The buyer is responsible of shipping the item back at their own expense.
   • Once the item is received and inspected, please allow 5 business days for the refund to be processed and reflected in your account.

5. Non-Refundable Items:

   • Some products/services may not be eligible for a refund. These include customized orders and final sale items.

6. Contact Information:

   • If you have any questions about our refund policy, please contact us at viemarble@gmail.com

7. Policy Changes:

   • We reserve the right to modify this refund policy at our discretion. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

By making a purchase with us, you agree to adhere to the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.