Shipping Policy

Thank you for choosing Vie Marble for your marble needs. Our Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order with us, you agree to comply with the following shipping terms:

1. Order Processing:

  • Orders are typically processed within 3-5 business days of receiving payment. Custom orders may have longer processing times, and customers will be informed accordingly.

2. Shipping Methods:

  • We offer standard shipping options for our marble products. The available shipping methods, estimated delivery times, and associated costs are communicated after placing the order.

3. Shipping Costs:

  • Shipping costs are calculated based on the delivery location, the weight of the order, and the selected shipping method. Customers are responsible for all shipping costs, which are outlined and confirmed during the checkout process.

4. Delivery Timeframes:

  • Once your order has been places, the estimated delivery times are provided and based on standard shipping. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather, customs, or carrier delays.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Customers can track their orders using the provided tracking number on the carrier's website.

7. Shipping Address:

  • Customers are responsible for providing accurate and complete shipping addresses. Vie Marble is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Shipments:

  • If your order arrives damaged, please contact us within 5 days of receipt with photographic evidence of the damage. We will work with you to resolve the issue. For lost shipments, please contact the shipping carrier directly with your tracking information.

9. Delivery Acceptance:

  • It is the customer's responsibility to be present at the specified delivery address or make arrangements for someone to receive the order. Re-delivery attempts may be subject to additional charges.

10. Changes to Shipping Policy:

  • Vie Marble reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately and will be communicated through our website.

If you have any questions or concerns about our Shipping Policy, please contact our customer support at